Description

Existing Gorgias' customers have access to a free Facebook group, where they gather to strategize, bounce off ideas, and share insights.

Gorgias is a platform that helps you streamline customer support by providing you with a dashboard where you can serve customer inquiries from different channels in a single place. The software has integrations with many eCommerce platforms and with other marketing tools as well.

Existing Gorgias' customers can access a free Facebook group. Inside, you will find thousands of entrepreneurs and customer support professionals, who gather to ask questions and request advice, both from the Gorgias' team and from other members. It's a great place not only to solve problems regarding Gorgias, but also to create strategies, discuss common problems, and share best practices with like-minded professionals.

On the other hand, the community offers free resources to help you learn and create a superb customer service experience for your business. Free resources include articles, courses, certifications, eCommerce tools, an ROI calculator, and a benchmark report.

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Details
  • Membership: Free Community
  • Year Founded: 2018
  • Founders:

    Romain Lapeyre and Alex Plugaru

  • Amount of members: 2,400
  • Online Group: Yes
  • Online Platform: Facebook
  • Job board: Yes
  • Language: English
  • Method: Virtual
Benefits

Get support for your customer service inquiries:
If you are an existing Gorgias customer, you can join the free Facebook group, where thousands of entrepreneurs and customer support professionals gather to strategize, bounce off ideas, and share insights.

Learn with free resources and training:
The community offers several eCommerce tools, articles, courses, and certifications to help you build a superb customer service experience.

Categories
Requirements

To join the Facebook group, you have to be an existing Gorgias customer.

Place
Learning Events

Gorgias offers access to free events, like webinars and training with industry experts to get insights and best practice advice. You can register for upcoming events, or watch on-demand webinars.

Networking Events

Gorgias offers its existing customers a free Facebook group to connect with other eCommerce store owners who are also using Gorgias. Members use the group to ask questions, request advice, and provide feedback to others. There are plenty of customer support professionals inside this online group, who gather to discuss common problems, strategize, and create solutions together.

Content Library

Gorgias offers its customers several resources to make their lives easier. You can explore several eCommerce tools, a benchmark report to compare your customer service performance to the standards of your industry, and an ROI calculator. You can also check Gorgias' blog to get relevant information, tips, and advice.

Courses/Cohorts

Gorgias offers free courses and certifications for customer support agents, such as automation, account setup, and ticket management.

Quote

Gorgias gives us a holistic view of our customers. This way, we can provide them with fast and personalized help.” -Nicole Snow

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